Refund & Cancellation Policy

01Cancellation and rescheduling

• Cancellation requests made at least 6 hours before the scheduled session may be rescheduled.
• A client may generally receive one rescheduling opportunity, subject to availability and mutual agreement.
• Cancellations made less than 6 hours before the session will generally be treated as a completed booking.
• Late cancellations are generally not eligible for refund or rescheduling.

02Refund policy

Because our services are personalised and time-based, payments are generally non-refundable once the service has been delivered.

• Change of mind, dissatisfaction with a reading, or disagreement with guidance does not generally qualify for a refund.
• Time, preparation and service availability may be allocated once a booking is confirmed.
• This policy does not exclude any rights or remedies that may apply under applicable law.

03Exceptions and failure to deliver

If Karmic Astro-Tarot is unable to deliver a purchased service within the delivery timeframe stated for that particular service, the client may contact us to request an appropriate resolution.

• Where an alternative mutually acceptable delivery arrangement cannot be made, a refund may be considered.
• The applicable delivery timeframe is the timeframe communicated on the relevant service or booking page.
• Clients are expected to respond and cooperate reasonably when scheduling or resolving delivery issues.

Service-specific timing: Different services may have different preparation and delivery periods. For example, astrology readings may require a longer preparation period for proper chart analysis.

04Missed or late sessions

• A 10-minute grace period is allowed from the scheduled start time.
• If the client does not join or respond within this period, the session may be considered completed.
• Missed sessions will generally not be eligible for refund or rescheduling.

05Technical issues

If a session cannot be completed because of a technical issue on our end, we will make reasonable efforts to reschedule the session at no additional cost.

If we remain unable to provide the service within the applicable delivery timeframe, the client may contact us to request an appropriate resolution, which may include a refund where applicable.

06Digital readings and reports

Digital readings, reports and other personalised content are generally non-refundable once delivered, because they are customised for the individual client and delivered electronically.

This does not affect any rights or remedies that may apply under applicable law.

07Payment providers and disputes

Payments may be processed through third-party providers such as Razorpay or PayPal.

• Payment processing, refunds, disputes, chargebacks and related procedures may also be subject to the applicable terms and policies of the payment provider.
• Nothing in this policy is intended to remove or restrict any dispute mechanism or legal right that may apply independently of this policy.

08Misuse, fraud and abusive conduct

We reserve the right to restrict or terminate access to our services where there is suspected fraud, payment abuse, repeated misuse of the cancellation policy, or abusive conduct.

• Examples may include repeated misuse of rescheduling arrangements, fraudulent payment activity, or abusive communication.
• Where appropriate, relevant evidence may be retained for payment-provider or legal processes.

09Nature of services

Tarot, astrology, coaching, readings and related services are intangible, personalised and time-based services.

• Preparation and time may be allocated once payment and booking are confirmed.
• Client delays or failure to schedule after reasonable communication may not qualify for a refund.
• Specific service delivery periods are communicated on the relevant service or booking page.

10Client agreement

By purchasing a service, the client confirms that they have had the opportunity to read and understand this policy and agree to its cancellation, rescheduling and refund terms, subject to applicable law.

This policy should be read together with the relevant service description and the site's Terms of Service.

11Nature of guidance

Karmic Astro-Tarot services are provided for guidance and entertainment purposes. They are not a substitute for professional medical, legal, financial, psychological or other regulated professional advice.

Clients remain responsible for their own decisions and actions based on any guidance received.

12Contact

For questions about cancellation, rescheduling, delivery or this policy, please contact us: